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Delivering 마카오 카지노 슬롯 머신 Value

Realization of 마카오 카지노 슬롯 머신 Value

마카오 카지노 슬롯 머신 strives to realize customer value by listening to customer feedback and providing accurate information.

Enhancement of Consumer Satisfaction

We operate a 마카오 카지노 슬롯 머신 center, which is the primary point of contact for consumer voices. Through established 마카오 카지노 슬롯 머신 response procedures, we collect consumer complaints, opinions, and ideas via various channels. We share the received information through our internal intranet in order to ensure a rapid processing and real-time response.

Voice of 마카오 카지노 슬롯 머신s (VOC) and Handling Process

We collect 마카오 카지노 슬롯 머신’s voices via multiple channels and reflect them in our products. We also listen and share even minor comments from our 마카오 카지노 슬롯 머신s and readily reflect them into the new products we develop and existing products to be enhanced for better 마카오 카지노 슬롯 머신 satisfaction on an ongoing basis.

  • 마카오 카지노 슬롯 머신 received
    01
    VOC received
  • 마카오 카지노 슬롯 머신 consultation
    02
    마카오 카지노 슬롯 머신 consultation
  • Issue resolved
    03
    Issue resolved
  • Sharing the 마카오 카지노 슬롯 머신 company-wide
    04
    Sharing the VOC company-wide
  • Improving the issues & reflecting the VOC into our 마카오 카지노 슬롯 머신
    05
    Improving the issues & reflecting the VOC into our products
VOC-Hand마카오 카지노 슬롯 머신ng Status in 2023
  • 마카오 카지노 슬롯 머신

    Complaints

    17,110cases

  • 마카오 카지노 슬롯 머신

    Feedback

    5,514cases

Voice of 마카오 카지노 슬롯 머신s (VOC) and Handling Process

We collect 마카오 카지노 슬롯 머신's voices via multiple channels and reflect them in our products.



Monitoring Status of 마카오 카지노 슬롯 머신 Feedback


마카오 카지노 슬롯 머신 Information Security Policy

마카오 카지노 슬롯 머신's consumer information and data are strictly managed under the Personal Information Protection Act. Secure access is implemented in our internal business systems to prevent the loss of personal information. Only authorized users are permitted access. Additionally, we regularly collaborate with the IT team to address information security risks.



Operation of a consumer damage compensation organization

We follow the Fair Trade Commission's consumer dispute resolution standards to ensure that fair remedies are available to consumers who have been injured by our products. Whenever a 마카오 카지노 슬롯 머신 complaint arises, relevant internal departments, such as production, marketing, public relations, quality control, and legal, work together as a company-wide consultation group. Through a structured strategy, we respond quickly through cause analysis, determination of compensation amounts and methods, legal action, and feedback mechanisms. Additionally, our production facilities take immediate corrective action to prevent recurrence and protect consumers.

소비자 피해보상 기구 운영표
Damage Compensation Organization and Compensation Standards

Our 마카오 카지노 슬롯 머신 center seeks improvement measures on 마카오 카지노 슬롯 머신 complaints and act as a damage compensation organization when 마카오 카지노 슬롯 머신s have a grievance about damages. Once the grievance is received, we propose resolution standards pursuant to the notification by the Fair Trade Commission.

Consumer Dispute Resolution Standards (Fair Trade Commission Notice No. 2021-7, Confectionery)
Consumer Dispute Resolution Standards
Topics Resolution Standards

1) Lacking content or amount

2) Deteriorated, discolored, & moldy food

3) Expiration of shelf 마카오 카지노 슬롯 머신fe

4) Tainted with foreign substance

Exchange the product with a new one or provide refunds

5) Side effects

6) Accidents caused by damaged containers, etc.

Compensate for medical expenses or income loss

Satisfaction Enhancement Program By Reinforcing 마카오 카지노 슬롯 머신 Support

We periodically get an external assessment on 마카오 카지노 슬롯 머신 support to improve communication with 마카오 카지노 슬롯 머신s and enhance 마카오 카지노 슬롯 머신 support services, and ultimately bolster the quality of service. Based on our findings, we train individual 마카오 카지노 슬롯 머신 support agents on areas they lack in, so that we always provide high-quality service. We also offer regular product training by in-house experts, enabling them to explain our products to 마카오 카지노 슬롯 머신s easily and accurately.

Claims Reduction Activities

마카오 카지노 슬롯 머신 is continuously working on activities to reduce claims. In addition to resolving claims, we conduct follow-up investigations and implement various measures to prevent future occurrences.



Claims Prevention System

In response to claims received over the past three years, we have estab마카오 카지노 슬롯 머신shed a monitoring plan and conduct regular production 마카오 카지노 슬롯 머신ne inspections in accordance with a schedule. By proactively preventing potential claims, we ensure safer products.

Qua마카오 카지노 슬롯 머신ty Inspection System

We have systematized our qua마카오 카지노 슬롯 머신ty inspections from raw materials to finished products in order to address consumer qua마카오 카지노 슬롯 머신ty-related requests received through VOC.



Distribution Environment Assessment

마카오 카지노 슬롯 머신 conducts regular assessments of its distribution environment to ensure that the quality secured through our quality inspection system is maintained until it reaches the consumer. In order to ensure the quality of our products, we regularly or randomly inspect dealers, sales offices, and logistics warehouses.

Incorporating Consumer Feedback

We actively 마카오 카지노 슬롯 머신sten to various feedback from consumers, and instead of just addressing complaints, we leverage this feedback for new product launches and product improvements.


  • VOC reception and reflection process

  • Improvement of Safety Precautions for Consumer Products

    • In order to ensure safety, we have added microwave usage precautions to the packaging for consumers who intend to heat the "Hotteok Bungeoppang".

  • Response to Re-launch Requests

    • As a result of continuous consumer requests, we relaunched Sweet Cheese Flavor 'Poccachip' along with new releases in May 2024.

  • 마카오 카지노 슬롯 머신 touching story

    A story from a nurse at Yangsan Busan National University Hospital, submitted to the website on December 7, 2023

    • A 4-year-old child, who underwent his fourth surgery for congenital heart defects, wants "Strawberry Whale Snacks" more than anything else. Upon learning of this, we manufactured the snacks and de마카오 카지노 슬롯 머신vered them to the child. This touching story was later reported by the hospital, attracting pub마카오 카지노 슬롯 머신c's attention.


Consumer-Driven Product Development

마카오 카지노 슬롯 머신 is dedicated to incorporating consumer feedback into our product development processes to enhance customer satisfaction. Since 2005, we have selected diverse consumer panels annually, currently maintaining a panel of 1,500 members. To understand consumer needs and foster ongoing communication, we conduct product surveys, site visits, and in-depth interviews.



New Product VOC Monitoring

Upon launching new products, we monitor consumer response for two weeks, identifying areas that need improvement, which we then incorporate into the product.



Providing correct information to consumers

마카오 카지노 슬롯 머신 operates a Food Labeling Information (FLI) system to provide consumers with accurate information and conduct proactive monitoring for compliance with food labeling and advertising regulations. We also perform regular inspections of product labels to review raw materials, nutritional information, and marketing claims, ensuring that consumers can accurately verify the ingredients and nutritional content of our products.



• Product Launch Decision Process


On마카오 카지노 슬롯 머신ne Label Verification System

Our subsidiaries in China and Vietnam have implemented digital label verification in 2020. As of 2024, we have completed the on마카오 카지노 슬롯 머신ne system for verifying the labels of exported products.

Monitoring Food Safety Information

To ensure safe food for consumers, we monitor domestic and international food safety information. To prevent potential hazards, we inspect all stages of the production process - from raw materials to packaging to labe마카오 카지노 슬롯 머신ng - in order to identify and mitigate potential hazards in advance.



• Safety information task derivation process


Selecting safety information tasks

We monitor domestic and international food safety information collected daily by the Food Safety Information Center to identify tasks that proactively ensure the safety of 마카오 카지노 슬롯 머신 products.

• Report Sharing
We analyze the identified tasks and implement safety measures, sharing the findings with relevant departments to take preventative actions effectively.